Politique de remboursement
All Sales Are Final
All purchases made through our website are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect product selection, sizing preferences, or any other reason after an order has been delivered.
Customers are responsible for reviewing all product details, specifications, sizes, colors, quantities, and other relevant information before completing their purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
In case you receive an item that is:
- Damaged during delivery
- Defective
- Different from the item you ordered
- Missing from your order
You must contact us at kratosleb@outlook.com within 48 hours of delivery.
Please include:
- Your order number
- A clear description of the issue
- Clear photos or videos of the product
- Photos of the product packaging and delivery label
Claims submitted after the 48-hour period may not be accepted.
After reviewing your request, we may offer, depending on the circumstances:
- A replacement item
- Store credit
- A partial or full refund, when appropriate or required by applicable law
Do not return or send any product without receiving instructions and approval from us first. Unauthorized returns will not be accepted.
Return Shipping
When a return is approved because an item was damaged, defective, or incorrect, we will provide instructions regarding the return process.
The customer must package the product securely and return it in the same condition in which it was received, including its original packaging, accessories, labels, and documentation.
Non-Returnable Items
We do not accept returns or exchanges for:
- Items purchased because of a change of mind
- Items ordered in the wrong size, color, model, or quantity by the customer
- Used, opened, installed, altered, or damaged items
- Items without their original packaging, labels, or accessories
- Clearance or sale items
- Gift cards
- Personalized or custom-made products
- Products damaged because of misuse, improper installation, neglect, or failure to follow product instructions
Order Refusal
Refusing an order at delivery does not automatically qualify the customer for a refund. Delivery, return, and handling charges may be deducted where applicable.
Refund Processing
When a refund is approved, it will be issued using the original payment method whenever possible.
Processing times may vary depending on the payment provider, bank, or card issuer. Shipping, delivery, and service fees are non-refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable law.
Contact Us
For questions regarding damaged, defective, or incorrect items, contact us at:
Email: kratosleb@outlook.com